Rain? Can’t trust the weather!

The day started earlier than most Sundays; I actually set the alarm for the regular Tuesday/Thursday-morning ride time of 6:55am, even though I wasn’t planning on getting out until 8:30 or so. Why? Got to catch the end of the Tour of Flanders! Which would have been more interesting if it didn’t take 20 minutes to finally find a working live feed for the video, causing me to miss the part where Fabian Cancallara ditches Sagan on the last climb and then solos in the final 12k for the win. Fortunately, it’s available on youtube here.

Cheap $1 tire repair

Cheap $1 tire repair

Just east of San Gregorio

Just east of San Gregorio

Shortly after 8:30 Kevin and I head slowly, and I mean really slowly, out to the coast. He was not a happy camper, and didn’t get feeling better until he got mad enough about the pain that he totally ditched me on the Stage Road climb from San Gregorio to Tunitas. What a way to wreck a beautiful morning! And it really was beautiful, with the broken clouds and super-clean air. I thought he’d stop at the top, but no, he was continuing on, making time on me while I had to change out the battery in my video camera before continuing to Tunitas.

I pushed pretty hard on the lower, flatter part of Tunitas, knowing that was a place I could make up quite a bit of time on him, and eventually caught up just as the main climb started… and right as I found my rear tire going flat. Darn, two flats in a few weeks, this is killing my typical 3,000 miles between flats average! It’s also costing me a lot of money; $5 for the bill I had to reinforce the front tire with last week, but thankfully I had a $1 bill this time.

We did climb Tunitas fairly fast after that, and of course I lost contact with him until it started flattening out again. If he ever learns how to push on the flatter parts, I’m in real trouble! But since I was never any good at that when I was his age, I might have a bit of time.

Now if we can just get rid of those danged kidney stones!

Only the real players come out when it’s wet

Kevin looking serious, studying things the way you hope a pilot would.

Kevin looking serious, studying things the way you hope a pilot would.

I was so hoping to wake up to dry roads this morning, but guess it wasn’t meant to be. Not raining, but damp. Thankfully not so bad that I couldn’t rationalize riding my Madone instead of my rain bike. Don’t get me wrong; if it’s really dumping out there, it can be fun riding the rain bike. That whole man-against-nature thing. Bring it on. But a light drizzle with damp roads is simpy yucky. It destroys your confidence descending and you can’t see through your fogged-up glasses. But a really nice bike makes up for a lot of it.

Just three of us today; myself, Pilot Kevin and Karen. Kevin (my son) couldn’t make it due to another really bad night with his kidney stone pain, Karen said Karl would rather stay inside when it’s wet, and the rest of the group probably think they were just being sensible. What they missed was one of those rare rides at a sensible pace, so sensible that even I could find the lungs to carry on short conversations while climbing Kings.

Wonder what the Strava “suffer” score might have been? I forgot to wear my heart monitor so I’ll never know, but I suspect it was pretty low. That’s OK. It felt nice not running myself into the ground for a change. –Mike–

I’m not dead yet!

not_dead_yetThis is what I get in my inbox. Absolutely no respect for me from United Airlines. Am I going to get a discount coupon for Skylawn Cemetery in tomorrow’s emails? Maybe nursing home, er, I mean, “assisted living” brochures in the mail?

I used a blowtorch on the invitation the AARP sent me in the mail last year. I suppose they think sending an email means I’m less-likely to produce on-line vitriol again? They’re wrong. 57 is just a number. 65 will be just a number. 70 will be… well, tell you the truth, 70 does scare me a bit. At some point I’ll wonder if that last ride over Sonora Pass was the last ride over Sonora Pass I’d ever do. At some point I’ll not be thinking about scaling back, but probably actually have to.

I’m not there yet, and I don’t plan to be anytime soon. So don’t talk to me about taking a vacation on a cruise ship (Little-known fact about cruise shops- they’re actually run by aliens seeking to fatten you up for their dinner). Don’t tell me that I’ve worked hard enough all my life that I’ve “earned” some nice quiet time doing nothing.

Breaking news- This just arrived in my email box a day later. Again, I'M NOT DEAD YET!

Breaking news! This just arrived in my email box a day later. Again, I’M NOT DEAD YET!

How much time do I have? I don’t know if I might get stricken some day with something like my father got (a rare blood-born cancer), which took his strength and his life, 25 years ago. Younger than I am now.  But what I do know is that each and every day is an opportunity to do something. Something real. Something more relevant, to me, than a “Senior Citizen” discount at the movies, or a great deal at the Scooter Store. My plan, and remember, there’s always a plan, is to go down screaming and kicking. I literally pray to God that I can execute that plan. –Mike–

Rare Squabbit sighting on West Old LaHonda


Just in time for Easter, our Tuesday-morning ride spots a Squabbit! Not familiar with Squabbits? It’s a cross between a Squirrel and Rabbit, something that looks like a Rabbit but has the suicidal antics of a Squirrel. Proof is in the video!

Was that the high point of the ride? No, not for me. First, it was great just pretending to be functional after very little sleep last night, courtesy of a call from our alarm company, telling us that something triggered an internal sensor in our Los Altos store. At 2:37am. Love that type of phone call. I told them yes, dispatch the police to check it out, and call me back if there were any problems. No call back so it was probably something that fell over and triggered a motion sensor, but as hard as I tried to be motionless myself, my mind was buzzing and I just couldn’t get to sleep. Hate that. But at 6:55am I sprang into action, woke up Kevin (who’d been up until, ironically, almost 2:30am due to pain from his kidney stones), and half-zombie-like got out and rode.

Nice morning, medium sized group. Jan, Kevin, Kevin, Eric, George, Karen, Karl & Todd. The sun came out, the roads were dry, and I was able to get just under 28 up Kings. The only real issue with the lack of sleep was a bit less awareness of the wheel in front of me, causing me at one point to suddenly put on my brakes so I didn’t go up George’s backside, which in turn got a well-deserved audible response out of Eric behind me.

I’m looking forward to getting some sleep tonight!

67 miles never felt so “good”

whywerideIMG_1030What an awesome spring day for a ride! Mid-60s, a few clouds, a bit of a breeze blowing in from the coast and a playground of fantastic roads snaking through our coastal hills. Finally, a chance to push the legs; the last few weeks have seen no rides of greater distance than the 31 miles on Tuesday & Thursday mornings, and like a car that’s been sitting around too long, or not driven at speed, my body felt like it really needed a thorough thrashing to cleanse itself of weeks of built-up muck.

The “normal” ride would be a simple coast loop, out to Pescadero, across Stage Road and then back via Tunitas. Done that, probably 100+ times. We needed to do something more today, something that we’d feel in our legs the rest of the day. Over Old LaHonda, out to San Gregorio (a nasty drag into a headwind), south on Stage to Pescadero, then back via Haskins and, for fun, West Alpine.

Stopping to help two women fix a flat on Old LaHonda

Stopping to help two women fix a flat on Old LaHonda

I thought about holding Kevin back, telling him we should take it easy up Old LaHonda, but the way he tore up the first couple hundred meters, I realized he was on a mission. But about 1/3rd of the way up I saw him pulled over and yes, my first thought was darn, he had a seizure. Nope. He was being civilized and seeing if two women at the side of the road needed help.

Being me, of course I don’t remember their names, but Kevin tells me the one with the flat was Susan. Very nice people (aren’t most cyclists?) younger than me (isn’t everybody?) but still looking for women on bikes Kevin’s age (Susan and her friend had a bit more “life experience” than the 18-21 year old he’d like).

I pulled a lot of little pieces of glass out of her tire; please, make sure you inspect your tires after a ride and if you see any little cuts at all, let the air out and squeeze the tire so you can make sure there’s no embedded glass. Chances are there’s more, and if it stays in your tire, it will eventually push through and cause a flat.

From there Kevin rocketed on ahead, determined, even though he no longer had a Strava time to shoot for, pushing himself as hard as he could. Go figure. Me? I’d think this was an opportunity to take it easy.

$5 flat fix. Had a $20 but hoped $5 would be enough.

$5 flat fix. Had a $20 but hoped $5 would be enough.

The ride out to the coast was not easy though, pushing against a fair headwind most of the way, and then, a couple miles out from San Gregorio, right when I was getting into a groove and pushing into the wind pretty well, my front tire went flat (looks like the cardboard from a tube box, which I’d used to reinforce a tiny spot where a piece of glass had gone through, actually wore a small hole in the tube). Yes, I admit it, I used one of Kevin’s CO2 cartridges instead of my hand pump! Saved a lot of time. The repair to the tire did cost me $5 though. :-)

Looking towards the south-most climb on Stage Rd

Looking towards the south-most climb on Stage Rd

Stage Road, with a slight tailwind, was fun. It was clearly an opportunity to try and post some new best times, which we did, on both the first and second climbs. The fairly-gentle grades work well for me; my breathing won’t keep up on anything over 5%. Glad I had my chance on Stage Road, because that was the only time I could hold my own against Kevin; the subsequent climbs up Haskins and West Alpine were rude formalities, as he established a new personal record on West Alpine 5 minutes better than anything he’d done before (which just happened to be 5 minutes faster than I climbed it today).

I’ve said it before, I’ll say it again. Life goes by at just the right speed on a bike. You don’t notice the smell of breakfast when you drive past a house in a car. You don’t see the snakes in the road that need to be picked up before a car runs over them. You don’t

Kevin admiring girls admiring the view

Kevin admiring girls admiring the view

notice the red-tailed Hawks circling overhead a bit up the road, which might just happen to correspond with another rider on the climb. And you smugly think that those people who drive up to Skyline, to admire the view from the scenic overlook… do they really appreciate it? They’re just looking at it, while those of us on bikes… we’re part of it. But that didn’t stop Kevin from admiring the view of the two young women admiring the view in the photo.

67 miles, just over 6700ft of climbing, and yes my legs hurt when I walk down stairs. It feels “good” to hurt like that. I’m going to get more of that “good” feeling.

 

Redwood City police claim 14 year old cyclist at fault for her death (which I question)

Leyla Beban's "Ghost Bike" relocated away from the intersection

Leyla Beban’s “Ghost Bike” relocated away from the intersection

My worst fears imagined; the “investigation” into the tragic death of 14 year old Leyla Beban on November 26, 2012 has decided it was her fault. You can read my original entry on this, written the day afterward, which asks questions and postulated how things might have gone down more-thoroughly than what’s been released by the police department. Or not. I haven’t seen the actual police report, only on-line stories that might not do justice to the Redwood City Police Department.

I’ve gone through the accident in my mind over and over and over. I have a very hard time understanding how the motorist was not responsible for knowing that someone was on his or her right, whether cyclist or pedestrian. And since there’s no right-hand turn lane there, the motorist must assume that anyone on their right side could be going straight, and have the right of way. Alternatively, if Leyla has actually been seen indicating she would be turning right, the motorist shouldn’t be racing her for the intersection. The family has retained an attorney who specializes in bicycle accidents, so this isn’t the end of it.

Can’t complain, it wasn’t raining!

It’s been pretty darned dry so far, and even when it has decided to rain, it’s cooperated and mostly avoided Tuesday & Thursday mornings! The last tiny batch of rain was nice enough to not start until Tuesday night and ended early yesterday afternoon. Can’t complain about that.

A bit damp and cool this morning on Skyline

A bit damp and cool this morning on Skyline

Only one Kevin again today (the pilot’s been missing in action), Karl, Karen, Jan, Todd, Eric & Marcus. The fast folk were Kevin, Todd, Marcus and, later in the ride, Karl. I kept contact up through the park and a bit beyond, but about halfway up Kings the Kevin/Todd/Marcus group rode easily off the front.

It wasn’t cold this morning, at least not by winter/early spring standards, sitting around 39-40 degrees for much of the ride. The damp air made it feel a lot cooler than that though! We’re all definitely looking forward to warmer days ahead.

Mixed feelings about 4.5 * Yelp rating

4point5_rating_yelpI should be thrilled that today; our Los Altos store has achieved a 4.5 Star rating on Yelp. And I am! It’s a great indication that we’re doing a few things right. But I’ve got more than a few mixed feelings about Yelp. And not just because we’re “only” at 4 Stars in Redwood City.

A success story

A success story

On one hand, it’s a great window into what people think, and it keeps you on your toes. At its best, it’s a two-way street, where you can respond to reviews and they respond back. Sometimes you can fix misunderstandings, sometimes you can make things right where you screwed up. I feel really good about that. Believe it or not, I want happy customers. Why a select few think otherwise has been the cause of more than a few sleepless nights over the years.

http://www.yelp.com/biz/chain-reaction-bicycles-redwood-city#hrid:M-fr_ci8D_DfiLTNpvx-Eg

An (un)deserved rant?

But eventually you discover that some people that have it in for you, no matter what. Like the one on the right. I did my personal best for him, even exploiting my connection with Keith Bontrager to make sure the information I gave was accurate and relevant. Did not matter. Thankfully it was so over-the-top that I couldn’t really feel all that bad about it.

The biggest flaw in Yelp’s review process is that they allow for one-way communication, where someone can vent and you have no opportunity to correspond with them. The “cloak of anonymity” thing that removes credibility from much of the modern world. You can hit & run on a competitor (I’ve seen this first-hand) or trash a business just because you needed a lawnmower part and were annoyed (and didn’t believe) that a bicycle shop didn’t have it.

In my perfect world, when someone trashes a business and the business responds, Yelp should require that the reviewer respond to that business (a response that can remain anonymous) or else the review is removed. There should simply be some sense of accountability. Without that, you actually get people demanding better deals in the store or else threaten to post a Yelp review trashing us. And stores taking advantage by offering deals to people in exchange for high ratings, a practice that you can actually find referenced in some reviews.

We don’t ask for reviews (which is probably dumb, because if you do ask for reviews from good customers, you’re likely to bolster your ratings… but I just feel funny about it) and we actually fired an employee who posted a fake positive review for our store. Seriously. That wasn’t the only thing he did, but it was way up on the list.

And finally there’s Yelp’s own business practices. We signed up for a 6-month campaign, $315/store/month, where you essentially buy a higher placing when someone’s looking for bike shops, and you get a high-rated review moved up to the top. Bad reviews aren’t eliminated, they’re just moved down the page. We told the (very aggressive) Yelp rep that we’d just be doing this for the busy season, end it after 6 months, and then perhaps restart again the following year. 6 months went and the billings continued. Phone calls and emails couldn’t stop them. I finally had to call the bank to have the payments stopped. Crazy!

Could Chain Reaction ever get a 5-Star yelp rating? I don’t think so. Could be that I’m just rationalizing, but as long as we try to be inclusive, and take care of as wide a variety of cyclists as practical, we’re going to have situations where we’re not the ultimate source for, say, fixie parts, or cotter pins for that 34-year-old Firenze in the basement. Our location in Redwood City has a broader range of demographics than most, giving us a much wider clientele than the typical shop gets to deal with. That appeals to my sense of egalitarianism, but gets in the way of becoming a super-specialty-retailer that can give white-glove treatment to everyone coming in the door. Am I trying to rationalize? You bet. But I think I have solid ground to do so. I think, on balance, Chain Reaction has more heart than most. I think my staff does an awesome job. And when we fail, we feel badly, and work to make things right. Hopefully that comes out in my Yelp responses.

In the end, I think consumer review sites like Yelp are a good thing. You get a sense of what the shop’s like, reading both the review and, if it’s there, the reply from the business. I’m just not a fan of the complete anonymity and lack of accountability, which, as I mentioned earlier, could be easily fixed by simply requiring a dialog between reviewer and the business. A dialog that could remain anonymous! But a dialog nevertheless. In my perfect world, of course.  –Mike–

Everybody seemed happy today

This was a beautiful morning. Happy riders, happy joggers, and, especially, very happy dogs. Maybe the Pooh-Bear in his mouth wasn't so happy?

This was a beautiful morning. Happy riders, happy joggers, and, especially, very happy dogs. Maybe Winnie-the-Pooh in his mouth wasn’t so happy?

What’s not to like? The day began on what could have been a bad note, waking up at 6:35am, 20 minutes before the alarm is set to go off. I briefly thought about getting up, but instead thought hey, maybe I can just get back to sleep, and I did. Can’t tell you how it works, but when the alarm did go off at 6:55am, I felt like I must have had an hour or two sleep since waking up. Amazing! So how does that work?. Doesn’t make any sense at all. Just happy that it does.

Also happy that Kevin’s kidney stone pain wasn’t so bad. And really happy that the skies were clear with not a hint of the rain that was supposedly coming in later in the day. Of course, Kevin was happier with his 25-something time than I was with my 28-something, but I was able to keep him in sight for at least the first quarter of the climb. And the funny thing about happiness is that it creates more opportunities to be happy, probably because you’re more confident, and that confidence took me to my first sprint victory at Sky Londa in a while. It was a blast; heading down that final drop, sneaking up on George, Keith and Kevin, then sling-shotting forward off each, passing the last (Kevin) just before the line. Perfect timing, and much-improved confidence on the descent leading into it. They had a good hundred meters or more on me early-on, but it didn’t matter, because I knew I could close that gap.

And the various walkers and joggers in Woodside all seemed happy too. Especially the dog in the photo. What a great day to be out on a bike! Too bad it had to end. –Mike–

Skywood Way to Skyline details

Skywood-Way-routeIf you’ve wondered about alternate routes up to Skyline from Woodside, I’ll fill in some details on the Skywood Way option for the last mile up to Sky Londa. Video of the route below. Heavily “stabilized” by YouTube to avoid the seasick feeling you’d get from watching me wobble from side-to-side on the way up. This is a much-tougher grade than Old LaHonda, not quite as difficult as the nastiest part of Page Mill (between Gates 3 & 4 I think?).

Generally you’d access Skywood Way from the “bottom” while climbing up 84 from Woodside towards Sky Londa. Look for the road on the right, pretty much the only road on the right. Make the first left and just follow the non-dead-end options (or, simply choose the steepest option, which is almost always the correct route on any ride!). –Mike–