67 miles never felt so “good”

whywerideIMG_1030What an awesome spring day for a ride! Mid-60s, a few clouds, a bit of a breeze blowing in from the coast and a playground of fantastic roads snaking through our coastal hills. Finally, a chance to push the legs; the last few weeks have seen no rides of greater distance than the 31 miles on Tuesday & Thursday mornings, and like a car that’s been sitting around too long, or not driven at speed, my body felt like it really needed a thorough thrashing to cleanse itself of weeks of built-up muck.

The “normal” ride would be a simple coast loop, out to Pescadero, across Stage Road and then back via Tunitas. Done that, probably 100+ times. We needed to do something more today, something that we’d feel in our legs the rest of the day. Over Old LaHonda, out to San Gregorio (a nasty drag into a headwind), south on Stage to Pescadero, then back via Haskins and, for fun, West Alpine.

Stopping to help two women fix a flat on Old LaHonda

Stopping to help two women fix a flat on Old LaHonda

I thought about holding Kevin back, telling him we should take it easy up Old LaHonda, but the way he tore up the first couple hundred meters, I realized he was on a mission. But about 1/3rd of the way up I saw him pulled over and yes, my first thought was darn, he had a seizure. Nope. He was being civilized and seeing if two women at the side of the road needed help.

Being me, of course I don’t remember their names, but Kevin tells me the one with the flat was Susan. Very nice people (aren’t most cyclists?) younger than me (isn’t everybody?) but still looking for women on bikes Kevin’s age (Susan and her friend had a bit more “life experience” than the 18-21 year old he’d like).

I pulled a lot of little pieces of glass out of her tire; please, make sure you inspect your tires after a ride and if you see any little cuts at all, let the air out and squeeze the tire so you can make sure there’s no embedded glass. Chances are there’s more, and if it stays in your tire, it will eventually push through and cause a flat.

From there Kevin rocketed on ahead, determined, even though he no longer had a Strava time to shoot for, pushing himself as hard as he could. Go figure. Me? I’d think this was an opportunity to take it easy.

$5 flat fix. Had a $20 but hoped $5 would be enough.

$5 flat fix. Had a $20 but hoped $5 would be enough.

The ride out to the coast was not easy though, pushing against a fair headwind most of the way, and then, a couple miles out from San Gregorio, right when I was getting into a groove and pushing into the wind pretty well, my front tire went flat (looks like the cardboard from a tube box, which I’d used to reinforce a tiny spot where a piece of glass had gone through, actually wore a small hole in the tube). Yes, I admit it, I used one of Kevin’s CO2 cartridges instead of my hand pump! Saved a lot of time. The repair to the tire did cost me $5 though. :-)

Looking towards the south-most climb on Stage Rd

Looking towards the south-most climb on Stage Rd

Stage Road, with a slight tailwind, was fun. It was clearly an opportunity to try and post some new best times, which we did, on both the first and second climbs. The fairly-gentle grades work well for me; my breathing won’t keep up on anything over 5%. Glad I had my chance on Stage Road, because that was the only time I could hold my own against Kevin; the subsequent climbs up Haskins and West Alpine were rude formalities, as he established a new personal record on West Alpine 5 minutes better than anything he’d done before (which just happened to be 5 minutes faster than I climbed it today).

I’ve said it before, I’ll say it again. Life goes by at just the right speed on a bike. You don’t notice the smell of breakfast when you drive past a house in a car. You don’t see the snakes in the road that need to be picked up before a car runs over them. You don’t

Kevin admiring girls admiring the view

Kevin admiring girls admiring the view

notice the red-tailed Hawks circling overhead a bit up the road, which might just happen to correspond with another rider on the climb. And you smugly think that those people who drive up to Skyline, to admire the view from the scenic overlook… do they really appreciate it? They’re just looking at it, while those of us on bikes… we’re part of it. But that didn’t stop Kevin from admiring the view of the two young women admiring the view in the photo.

67 miles, just over 6700ft of climbing, and yes my legs hurt when I walk down stairs. It feels “good” to hurt like that. I’m going to get more of that “good” feeling.

 

Redwood City police claim 14 year old cyclist at fault for her death (which I question)

Leyla Beban's "Ghost Bike" relocated away from the intersection

Leyla Beban’s “Ghost Bike” relocated away from the intersection

My worst fears imagined; the “investigation” into the tragic death of 14 year old Leyla Beban on November 26, 2012 has decided it was her fault. You can read my original entry on this, written the day afterward, which asks questions and postulated how things might have gone down more-thoroughly than what’s been released by the police department. Or not. I haven’t seen the actual police report, only on-line stories that might not do justice to the Redwood City Police Department.

I’ve gone through the accident in my mind over and over and over. I have a very hard time understanding how the motorist was not responsible for knowing that someone was on his or her right, whether cyclist or pedestrian. And since there’s no right-hand turn lane there, the motorist must assume that anyone on their right side could be going straight, and have the right of way. Alternatively, if Leyla has actually been seen indicating she would be turning right, the motorist shouldn’t be racing her for the intersection. The family has retained an attorney who specializes in bicycle accidents, so this isn’t the end of it.

Can’t complain, it wasn’t raining!

It’s been pretty darned dry so far, and even when it has decided to rain, it’s cooperated and mostly avoided Tuesday & Thursday mornings! The last tiny batch of rain was nice enough to not start until Tuesday night and ended early yesterday afternoon. Can’t complain about that.

A bit damp and cool this morning on Skyline

A bit damp and cool this morning on Skyline

Only one Kevin again today (the pilot’s been missing in action), Karl, Karen, Jan, Todd, Eric & Marcus. The fast folk were Kevin, Todd, Marcus and, later in the ride, Karl. I kept contact up through the park and a bit beyond, but about halfway up Kings the Kevin/Todd/Marcus group rode easily off the front.

It wasn’t cold this morning, at least not by winter/early spring standards, sitting around 39-40 degrees for much of the ride. The damp air made it feel a lot cooler than that though! We’re all definitely looking forward to warmer days ahead.

Mixed feelings about 4.5 * Yelp rating

4point5_rating_yelpI should be thrilled that today; our Los Altos store has achieved a 4.5 Star rating on Yelp. And I am! It’s a great indication that we’re doing a few things right. But I’ve got more than a few mixed feelings about Yelp. And not just because we’re “only” at 4 Stars in Redwood City.

A success story

A success story

On one hand, it’s a great window into what people think, and it keeps you on your toes. At its best, it’s a two-way street, where you can respond to reviews and they respond back. Sometimes you can fix misunderstandings, sometimes you can make things right where you screwed up. I feel really good about that. Believe it or not, I want happy customers. Why a select few think otherwise has been the cause of more than a few sleepless nights over the years.

http://www.yelp.com/biz/chain-reaction-bicycles-redwood-city#hrid:M-fr_ci8D_DfiLTNpvx-Eg

An (un)deserved rant?

But eventually you discover that some people that have it in for you, no matter what. Like the one on the right. I did my personal best for him, even exploiting my connection with Keith Bontrager to make sure the information I gave was accurate and relevant. Did not matter. Thankfully it was so over-the-top that I couldn’t really feel all that bad about it.

The biggest flaw in Yelp’s review process is that they allow for one-way communication, where someone can vent and you have no opportunity to correspond with them. The “cloak of anonymity” thing that removes credibility from much of the modern world. You can hit & run on a competitor (I’ve seen this first-hand) or trash a business just because you needed a lawnmower part and were annoyed (and didn’t believe) that a bicycle shop didn’t have it.

In my perfect world, when someone trashes a business and the business responds, Yelp should require that the reviewer respond to that business (a response that can remain anonymous) or else the review is removed. There should simply be some sense of accountability. Without that, you actually get people demanding better deals in the store or else threaten to post a Yelp review trashing us. And stores taking advantage by offering deals to people in exchange for high ratings, a practice that you can actually find referenced in some reviews.

We don’t ask for reviews (which is probably dumb, because if you do ask for reviews from good customers, you’re likely to bolster your ratings… but I just feel funny about it) and we actually fired an employee who posted a fake positive review for our store. Seriously. That wasn’t the only thing he did, but it was way up on the list.

And finally there’s Yelp’s own business practices. We signed up for a 6-month campaign, $315/store/month, where you essentially buy a higher placing when someone’s looking for bike shops, and you get a high-rated review moved up to the top. Bad reviews aren’t eliminated, they’re just moved down the page. We told the (very aggressive) Yelp rep that we’d just be doing this for the busy season, end it after 6 months, and then perhaps restart again the following year. 6 months went and the billings continued. Phone calls and emails couldn’t stop them. I finally had to call the bank to have the payments stopped. Crazy!

Could Chain Reaction ever get a 5-Star yelp rating? I don’t think so. Could be that I’m just rationalizing, but as long as we try to be inclusive, and take care of as wide a variety of cyclists as practical, we’re going to have situations where we’re not the ultimate source for, say, fixie parts, or cotter pins for that 34-year-old Firenze in the basement. Our location in Redwood City has a broader range of demographics than most, giving us a much wider clientele than the typical shop gets to deal with. That appeals to my sense of egalitarianism, but gets in the way of becoming a super-specialty-retailer that can give white-glove treatment to everyone coming in the door. Am I trying to rationalize? You bet. But I think I have solid ground to do so. I think, on balance, Chain Reaction has more heart than most. I think my staff does an awesome job. And when we fail, we feel badly, and work to make things right. Hopefully that comes out in my Yelp responses.

In the end, I think consumer review sites like Yelp are a good thing. You get a sense of what the shop’s like, reading both the review and, if it’s there, the reply from the business. I’m just not a fan of the complete anonymity and lack of accountability, which, as I mentioned earlier, could be easily fixed by simply requiring a dialog between reviewer and the business. A dialog that could remain anonymous! But a dialog nevertheless. In my perfect world, of course.  –Mike–

Everybody seemed happy today

This was a beautiful morning. Happy riders, happy joggers, and, especially, very happy dogs. Maybe the Pooh-Bear in his mouth wasn't so happy?

This was a beautiful morning. Happy riders, happy joggers, and, especially, very happy dogs. Maybe Winnie-the-Pooh in his mouth wasn’t so happy?

What’s not to like? The day began on what could have been a bad note, waking up at 6:35am, 20 minutes before the alarm is set to go off. I briefly thought about getting up, but instead thought hey, maybe I can just get back to sleep, and I did. Can’t tell you how it works, but when the alarm did go off at 6:55am, I felt like I must have had an hour or two sleep since waking up. Amazing! So how does that work?. Doesn’t make any sense at all. Just happy that it does.

Also happy that Kevin’s kidney stone pain wasn’t so bad. And really happy that the skies were clear with not a hint of the rain that was supposedly coming in later in the day. Of course, Kevin was happier with his 25-something time than I was with my 28-something, but I was able to keep him in sight for at least the first quarter of the climb. And the funny thing about happiness is that it creates more opportunities to be happy, probably because you’re more confident, and that confidence took me to my first sprint victory at Sky Londa in a while. It was a blast; heading down that final drop, sneaking up on George, Keith and Kevin, then sling-shotting forward off each, passing the last (Kevin) just before the line. Perfect timing, and much-improved confidence on the descent leading into it. They had a good hundred meters or more on me early-on, but it didn’t matter, because I knew I could close that gap.

And the various walkers and joggers in Woodside all seemed happy too. Especially the dog in the photo. What a great day to be out on a bike! Too bad it had to end. –Mike–

Skywood Way to Skyline details

Skywood-Way-routeIf you’ve wondered about alternate routes up to Skyline from Woodside, I’ll fill in some details on the Skywood Way option for the last mile up to Sky Londa. Video of the route below. Heavily “stabilized” by YouTube to avoid the seasick feeling you’d get from watching me wobble from side-to-side on the way up. This is a much-tougher grade than Old LaHonda, not quite as difficult as the nastiest part of Page Mill (between Gates 3 & 4 I think?).

Generally you’d access Skywood Way from the “bottom” while climbing up 84 from Woodside towards Sky Londa. Look for the road on the right, pretty much the only road on the right. Make the first left and just follow the non-dead-end options (or, simply choose the steepest option, which is almost always the correct route on any ride!). –Mike–

Still not business-as-usual (The Plan wasn’t executed, 40 miles instead of 57)

Well darn, it would really be nice for things to resemble “normal” again. After losing rides from being in DC a week and a half ago, then doing the zombie thing (riding just a couple hours sleep, an interesting experiment that I would prefer to not repeat) on this week’s Tuesday & Thursday-morning rides… let’s just say I was ready for something normal. And normal in this case, was going to be a ride of at least 57 miles, figuring that I might as well match the number of miles to my age on my birthday. I should have known better. Kevin’s still having pretty severe kidney stone issues, so I was fortunate to get 30 miles out of him, basically a reverse of the normal Tuesday/Thursday ride.

It was looking like it wasn’t even going to be close to 30 miles; we’d headed up Old LaHonda, down the back side, back up to Skyline and then down the other side of 84 into Woodside, except that, somehow, I convinced Kevin that we should detour back up to Skyline via Skywood Way after following a too-slow car for a mile down the hill. Skywood Way used to be a through-road to Skyline until maybe 30 years ago when they blocked off the Skyline side. No biggie if you’re on a bike, just 20 feet or so that you have to walk your bike. You can see the details in the Strava report below, and, shortly, in a youtube that I’m uploading.

Sleep? Why? You can still ride!

Actually it was a bit tiring, probably finally falling asleep the prior night around 4am for a variety of reasons, not a small part of which had been Kevin’s kidney stones that had cast me in the role of a bad father because I wouldn’t take him to the emergency room for pain meds. The thinking was that, at 11pm, we’d be there for 3 hours minimum, leaving no earlier than 2am, and past history, which replayed according to plan, would have the worst of it over by 1am anyway. It’s just not a lot of fun, seeing your kid in pain like that.

Even though Kevin got more sleep than I did, I was nice and didn’t try to haul him out on the ride. Instead I went through the motions, the same motions I’ve done many hundreds of times before, meet up with Karl, Eric, Nigel and Marcus and head up to Skyline. Since it was a Thursday we went up through the park, and my barely-under-29-minute time was perfectly satisfactory (to me). Nigel actually turned back before getting halfway up the hill, feeling like he just didn’t have it in him today. But for me, well, I just kept going, one foot after the other.

Everything was going nicely until West Old LaHonda, where I got one of my exceptionally-rare flat tires. A flat tire that took longer to take care of than it should have because the first time I inflated it, the removable valve core unscrewed, letting out all the air. No fun! But 10 minutes later we were back on our way.

Just to be clear, given the choice, I’d rather be able to ride with a reasonable amount of sleep than without.

You don’t need sleep. Just legs and a bike.

Last night was not fun… one of those nights where you’re trying really hard to get to sleep which, of course, keeps you from getting to sleep. You feel your pulse racing faster as your anxiety level rises, leading to… more anxiety. I have no idea how little sleep I actually got, but it wasn’t much. Even thought briefly that maybe I wasn’t going to be able to ride, but that’s nonsense. Cycling cures everything, therefore cycling without sleep will help me wake up. And that’s pretty much how it went.

What I didn’t enjoy was waking up to it being dark. Really dark. As in, should daylight saving time really start this early? But it all changes once you get on the bike. You start up the hill past your driveway and it feels… right. The bike feels light. Things are moving. I can do this. That week off the bike didn’t kill me after all.

Large group today; no way to remember everyone, but I’ll do what I can. Kevin, Kevin, Karl, Karen, Nigel, Eric, Marcus, JR, George. Pace up the hill was reasonable for winter; a few guys riding faster up front but nobody trying to kill themselves. I got to the top in about 28:25 or so, faster than I anticipated. My heart rate was also faster than I imagined, running very high for the entire ride, likely an effect of riding without much sleep. Glad I didn’t have any coffee first!

Cool & foggy at the bottom; sunny & warm up top. Just like a typical summer day… in March. This is Why We Ride.

Ride #1- Dad loses out to kidney stone & on-line video thingee

The plan (remember, there’s always a plan) was for a long, slow ride. 60 miles, easy pace, OK, not really easy but as fast as I’d be able to go after a week off the bike. Yes, setting a pretty low bar for myself. But everything changed when Kevin developed yet another kidney stone last night, requiring yet another visit to Kaiser Emergency in the middle of the night, so the planned early start became a potential non-start. Except of course that Dad thinks cycling fixes everything, so Kevin was coaxed out of his fetal position on the couch and, a bit after noon (3 hours later than planned), I finally got him out on the road.

And guess what, he did feel better, once on the bike. Much better. Good enough to ask for permission to play his favorite game on a climb- “Let’s ditch Dad!”. I told him to go for it, since climbing fast was taking his mind off the kidney issue. How fast? Not too fast; he’d been off a bike for the past week too (without a reasonable excuse, except that Dad wasn’t around to get him going on Tuesday & Thursday morning), but just over 20 minutes is still about 2 minutes faster than I can handle.

70 degrees, great day on a bike

70 degrees, great day on a bike

Apparently great day for cars too!

Apparently great day for cars too!

Then up on Skyline he asks me what time it is, I ask him why, and he tells me he’s got to be back by 3pm for his on-line video game shoot-’em-up thingee. ??? It’s 2:15pm just south of Old LaHonda; I’d figured on riding south and descending West Alpine then back via 84, but instead it was a quick run back home… but not before navigating through a huge traffic jam at Sky Londa. Some sort of car rally of epic proportion, with sports cars parked everywhere

Taking the Skywood Way bypass

Taking the Skywood Way bypass

and traffic at a standstill. We first figured maybe we could thread our way through but it looked really bad, and for who-knows how far down the road. So instead I showed Kevin the Skywood Way alternative, a road that used to go through to Skyline just north of Sky Londa, and now blocked off but accessible through a dirt path. We came back to 84 a mile down the road, with no traffic at all. And Kevin almost got back in time for his on-line thingee. Unfortunately he was a “reserve” and they filled in needed positions before he could get on-line.

22 miles instead of 60. 2700ft of climbing instead of 5700. Tuesday morning’s ride is not going to be easy!